faqS

Frequently asked questions

GENERAL PRODUCT QUESTIONS

What is Purify O3/Purify O3 Elite?


Purify O3 and Purify O3 Elite are a compact, battery-powered, portable ozone disinfector and sanitizer for CPAP/BiPAP devices.




How does Purify O3/Purify O3 Elite work?


The Purify O3/Purify O3 Elite units generate ozone by introducing an electrical discharge through ambient (dry) air that is cycled through the machine. This process creates an unstable gas, known as ozone, that is powerful oxidant with the ability to kill bacteria and germs. The ozone is then dispersed into the travel/sanitizing bag or enclosed container and binds with bacteria to effectively disinfect up to 99.99%. Ozone naturally breaks down quickly into oxygen and will further dissipate after a rest of at least 1 ½ hours after its production.




What is the efficacy of the Purify O3 and Purify O3 Elite?


When utilized as instructed, both units eliminate up to 99.99% of bacteria and viruses. Purify O3 and Purify O3 Elite have been third party tested for efficacy.




Do I need a prescription to purchase Purify O3/Purify O3 Elite?


No, both units are non-prescription CPAP/BiPAP disinfectors. In 2003, the FDA cleared devices using Ozone (activated oxygen) for sanitizing use.




Is Purify O3/Purify O3 Elite covered by Medicare/Medicaid/Health Insurance?


No, neither unit are a covered expense under medical plans. Purify O3 and Purify O3 Elite are HSA/FSA eligible purchases.




Are Purify O3/Purify O3 Elite HSA/FSA eligible purchases?


Yes, both are considered a CPAP/BiPAP accessory and is an HSA/FSA eligible purchase.




What kinds of equipment can I use with Purify O3/Purify O3 Elite?


Purify O3/Purify O3 Elite will disinfect all “PAP” accessories (CPAP, BiPAP, etc), masks, humidification chambers and tubing. The 22mm connection works with all standard tubing. A tubing adapter is included for use with heated tubing, if necessary. Both units can also be used on other reusable medical equipment including nebulizer bowls, masks and breast pump flanges. Note: Purify O3 and Purify O3 Elite are not recommended to sanitize CPAP/BiPAP Machines. It is designed to disinfect PAP accessories only.




Can I travel with Purify O3/Purify O3 Elite?


Yes! Purify O3/Purify O3 Elite are compact and portable for sanitizing at home or on the go. It weighs less than a pound and stores its own convenient sanitizing/travel case.




Are replacement parts available?


Yes, replacement travel/sanitizing case, USB cable, charging adapter, tubing adapter are available for purchase separately from your Home Care/”PAP” Equipment Provider.




What is the warranty for Purify O3/Purify O3 Elite?


Purify O3/Purify O3 Elite has a two year warranty that covers manufacturer defects. Customers are encouraged to register their Purify at: www.respondo2.com/warranty.





ABOUT OZONE

What is ozone?


Ozone (O3) is both a naturally occurring and man-made unstable gas, also known as “activated oxygen”. Man-made ozone is formed when an electrical charge is applied to dry, ambient air. By doing so, the air is broken down into separate molecules and atoms. When the separated oxygen molecules re-connect with each other, they combine into O3 or ozone.




How does ozone disinfection work?


The utilization of ozone as a disinfectant is a common practice in hospital disinfection, public water purification, food process and hotel/office housekeeping industries. The third oxygen atom present in ozone makes it extremely reactive. As such, ozone will readily attach itself to other molecules, like those found in bacteria and viruses. When the bacteria/virus binds with ozone, the chemical structure of the virus is altered – in essence the introduction of ozone to these compounds breaks down their cellular walls, eliminating the ability of the bacteria or virus to survive. This process is called oxidation.




How long does ozone last?


As soon as ozone is formed by the Purify O3/Purify O3 Elite, it naturally begins to revert back to oxygen. The residual ozone remaining after the disinfection process will begin to return to oxygen within 30 minutes, and will further dissipate after 90 minutes of rest.




Is ozone (activated oxygen) safe?


Yes, ozone is safe when utilized properly in a well-ventilated room. In 2003, the FDA cleared devices using Ozone (activated oxygen) for sanitizing use. The plastic tote or travel/sanitizing case should always be fully zippered shut when using Purify O3/Purify O3 Elite and allowed to sit, undisturbed for 90 minutes after the sanitizing cycle is completed to allow for the residual ozone to dissipate. Direct exposure to ozone is not recommended, as ozone is a known airway irritant and prolonged exposure can cause damage to the lungs. Accidental inhalation may lead to minor symptoms including a mild headache, coughing, or burning of eyes in very sensitive individuals.





PURIFY O3/PURIFY O3 ELITE USE

How long does the Purify O3/Purify O3 Elite take to charge?


The module will charge from an empty battery to full capacity in just over two hours.




How many uses can I get from the Purify O3/Purify O3 Elite before needing to be recharged?


Purify O3: You can expect to get an average of 5 to 6 sanitation cycles on one full battery.
Purify O3 Elite: You can expect to get an average of 4 to 5 sanitation cycles on one full battery.




Can I use any USB cord or charger to charge the Purify O3/Purify O3 Elite?


The Purify O3/Purify O3 Elite both utilize industry common 5V DC, 1 A USB ports and charging cords; however, RRI recommends utilizing only the supplied USB cord and charging adapter for optimal battery life as voltage capacities from other charging plugs can vary. Please note: the charging cord for Purify O3 and Purify O3 Elite are different and cannot be used interchangeably. [Purify O3 - USB Micro B, Purify O3 Elite - USB Type C]




Can I use and charge the Purify O3/Purify O3 Elite at the same time?


No, it is not recommended to use the Purify O3/Purify O3 Elite units while charging. The modules should be only used in a sealed container.




Can I replace the Purify O3/Purify O3 Elite battery?


No, the Purify O3/Purify O3 Elite units utilize an integrated, rechargeable Lithium-Ion battery and cannot be replaced.




How long does Purify O3/Purify O3 Elite take to disinfect?


The Purify O3 and Purify O3 Elite offer one of the shortest disinfection cycles on the market at just 35 minutes! However, it is recommended to allow 90 minutes for the residual ozone to dissipate after the sanitation cycle is complete.




Are there any replacement filters, bags or solutions required?


No, all you need to get started is included in the Purify O3/Purify O3 Elite kit! No additional chemicals, replacement sanitation bags, filters or accessories are necessary. Units utilizing filters and replaceable bags leave open the potential for ozone to leak into the environment if not replaced as directed.




Do Purify O3/Purify O3 Elite use a filter?


No, Purify O3/Purify O3 Elite do not utilize any filters. The systems are designed to be airtight to eliminate the opportunity for leakage during the disinfection cycle and does not require venting of any kind.




Does Purify O3/Purify O3 Elite use void my PAP machine warranty?


Purify O3/Purify O3 Elite are recommended for the disinfection of PAP accessories in the home. Unlike other brands, Purify O3/Purify O3 Elite do NOT connect directly to the PAP unit, therefore the manufacturer’s limited warranty will not be affected when used as directed.




Can I use the Purify O3/Purify O3 Elite on my CPAP/BiPAP Mask?


Yes, both units can be used to sanitize CPAP/BiPAP Masks. A tubing connector (included) may be required to connect certain brands of heated tubing.




Can I use the Purify O3/Purify O3 Elite on my CPAP/BiPAP Humidification Chamber?


Yes, both units can be used to sanitize CPAP/BiPAP humidifier chamber. The humidifier chamber must be emptied before disinfection.




Can I use the Purify O3/Purify O3 Elite on my CPAP/BiPAP Machine?


No, it is not recommended to connect the Purify O3/Purify O3 Elite directly to the CPAP/BiPAP machine. Please refer to your user manual for the manufacturer's recommended cleaning directions.




How do I use Purify O3/Purify O3 Elite?


For easy step-by-step instructions: Purify O3: CLICK HERE or download the instruction manual. Purify O3 Elite: CLICK HERE OR download the instruction manual.




Will sanitizing my CPAP/BiPAP Mask help it to last longer?


Purify O3/Purify O3 Elite are designed to sanitize your CPAP/BiPAP equipment and supplies, but will not necessarily extend its useful life.




Will using Purify O3/Purify O3 Elite require me to replace my PAP accessories more frequently?


No, using either unit do not affect the longevity of your PAP supplies. Please follow your PAP supplier’s guidelines for renewal or replacement of your PAP equipment.




How often should I use Purify O3/Purify O3 Elite to clean my mask and tubing?


Both units may be used daily to sanitize CPAP/BiPAP masks and tubing. Ultimately, how frequently the mask is sanitized is based on user preference and schedule.




Does my mask need to be wiped out before using Purify O3/Purify O3 Elite?


Yes, we recommend using a damp cloth or CPAP wipe to remove any surface residue prior to using either unit..




How often should I use Purify O3/Purify O3 Elite to sanitize my PAP humidification chamber?


Weekly cleaning of PAP humidification chambers is recommended. The frequency of disinfection is at the preference of the user.




Will Purify O3/Purify O3 Elite discolor my mask?


To avoid any discoloration of your mask, be sure to wipe your mask with a clean cloth or CPAP wipe, prior to sanitizing it. The oils from your skin or cosmetics may cause discoloration of the mask when exposed to ozone.




Why do the Purify O3/Purify O3 Elite have to be in a closed container or zippered case during use?


Due to the nature of ozone and its short half-life, its effectivity as a sanitizer is increased when the balance of ozone is greater than available oxygen. Therefore, the smaller container enables this to occur more quickly for effective disinfection. Use in an open container or room would allow the ozone to dissipate rather than reach concentrated levels around the mask or machine for disinfection. Ozone should not be breathed or ingested.




I'd like to use a different container than the supplied case, what kind should I use?


A sealed container is required for use when sanitizing the humidification chamber and mask – a plastic storage bin with latching lid under 12 quarts in size is an economical option found at many retailers.




I notice a slight odor after using Purify O3/Purify O3 Elite, what is it?


Ozone has a distinct scent – some sensitive individuals may be able to smell the ozone after its use. It is recommended to run the PAP machine for 20 seconds prior to use to help this odor dissipate, or to run the disinfection cycle at the beginning of the day to allow for additional time for the residual odor to dissipate before normal use.




The light on the Purify O3 is red, what does that mean?


The red light indicates the unit is charging. When fully charged and ready for use, the light will change to green.




There are no lights showing on my Purify O3 Elite. What does that mean?


The battery indicator lights indicates the amount of battery life remaining. When fully charged and ready for use, all of the light blocks will be illuminated. During the charging process, these lights will blink until full charge is reached.




The light on the Purify O3 is blinking and I hear a buzzing sound, what does that mean?


The battery is low and the unit should be charged soon. When low battery level is reached, the Purify O3 will alert with a green blinking light and long buzz sound.




I cannot get my Purify O3 Elite to turn ON/OFF.


The Purify O3 Elite features a touch sensor to turn on/off. To activate the unit, touch and hold finger on the on/off touch sensor for 3-4 seconds. To turn the unit off, touch and hold finger to the touch sensor for 5-6 seconds.




My Purify O3/Purify O3 Elite did not automatically turn off after the disinfection cycle.


To manually turn the units off: Purify O3: Push and hold on/off button for 5 seconds Purify O3 Elite: Cover the on/off touch sensor with finger for 5-6 seconds




Who do I contact regarding a warranty claim?


Patients should address all warranty concerns to the Home Care/”PAP” Equipment Provider where the product was purchased. Providers are encouraged to contact RRI Customer Service directly at 866-333-4030 with warranty questions.





TROUBLESHOOTING

Purify O3/Purify O3 Elite does not turn on after charging.


Purify O3: Ensure the on button is depressed fully for 3 seconds to power on. If the unit still does not power on, connect the Purify O3 to the charger and plug into an electrical outlet. Press and hold on button for 3 seconds to power on. Disconnect from the outlet and use as normal. Purify O3 Elite: Ensure finger is covering the On/Off touch sensor for 3-5 seconds. If the unit still does not power on, connect Purify O3 Elite to the charger and plug into an electrical outlet. Cover On/Off touch sensor with finger for 3-5 seconds to power on. Disconnect from the outlet and use as normal.




My Purify O3/Purify O3 Elite is no longer functioning.


The battery may be depleted. Connect the power cord and plug in to an electrical outlet to charge. Purify O3: A red indicator light signals a depleted battery. A green indicator (non-blinking) indicates full battery life. Purify O3 Elite: The white battery indicator lights illuminate to display the amount of charge remaining. If no lights are illuminated,connect the power cord and plug in to an electrical outlet to charge.




Purify O3/Purify O3 Elite does not power off automatically after the disinfection cycle.


Purify O3: Power the sanitizer off by pressing and holding the On/Off button for 3-4 seconds. If symptoms persist, contact your Home Care/”PAP” Equipment Provider for warranty evaluation. Purify O3 Elite: Power the sanitizer off by covering the On/Off touch sensor with finger 5-6 seconds. If symptoms persist, contact your Home Care/”PAP” Equipment Provider for warranty evaluation.




No ozone is generated.


Verify the Purify O3/Purify O3 Elite is fully charged. Connect charger to the unit and plug into electrical outlet. After charging, power module on and confirm fan is working. If fan continues to be inoperable, contact your Home Care/”PAP” Equipment Provider for warranty evaluation.




The charging indicator light does not turn on.


Check the charger and wire connection. Ensure battery has been charged for at least one hour.




The battery is fully charged but Purify O3/Purify O3 Elite module is not working.


Contact your Home Care/PAP Equipment Provider for warranty evaluation.




The Purify O3/Purify O3 Elite stops running during use after a full charge.


Battery may have reached the end of its serviceable life. Charge unit fully and attempt to run a complete sanitizing cycle. If problem persists, and is within the 2 year warranty period, contact your Home Care/”PAP” Equipment Provider for warranty evaluation. If outside of the warranty period, dispose of the product per electronic recycling guidelines in your area.




The disinfection process leaves a slight odor.


Before using, run your CPAP/BiPAP machine for 20 seconds to allow any residual odor to flush from the device. Run the disinfection cycle earlier in the day to allow additional time for the residual odor to dissipate before use.





© 2021 Responsive Respiratory, Inc.