Question 1

What is Purify O3/Purify O3 Elite?

Accepted Answer

Purify O3 and Purify O3 Elite are a compact, battery-powered, portable ozone disinfector and sanitizer for  reusable CPAP/BiPAP accessories (ie masks, tubing, humidification chambers).  It is not intended for direct connection to a CPAP/BiPAP machine

Question 2

How does Purify O3/Purify O3 Elite work?

Accepted Answer

The Purify O3/Purify O3 Elite units generate ozone by introducing an electrical discharge through ambient (dry) air that is cycled through the machine.  This process creates an unstable gas, known as ozone, that is powerful oxidant with the ability to kill bacteria and germs.  The ozone is then dispersed into the travel/sanitizing bag and binds with bacteria to effectively disinfect up to 99.99%.  Ozone naturally breaks down quickly into oxygen and will further dissipate after a rest of at least 1 ½ hours after its production.

Question 3

What is the difference between Purify O3 and Purify O3 Elite?

Accepted Answer

Purify O3 and Purify O3 Elite both produce ozone for disinfection.  The primary differences between the units can be found in their features of operation.  Purify O3 includes a single button push to start while Purify O3 Elite utilizes a touch to start sensor to activate the device.  Purify O3 Elite also features a lighted visual progress indicator that shows the percentage of the disinfection cycle still left as well as an illuminated battery life indicator.

Question 4

What is the efficacy of the Purify O3 and Purify O3 Elite?

Accepted Answer

When utilized as instructed, both units eliminate up to 99.99% of bacteria and viruses.  Purify O3 and Purify O3 Elite have been third party tested for efficacy.

Question 5

Do I need a prescription to purchase Purify O3/Purify O3 Elite?

Accepted Answer

No, both units are non-prescription disinfectors.  In 2003, the FDA cleared devices using Ozone (activated oxygen) for sanitizing use.

Question 6

Is Purify O3/Purify O3 Elite covered by Medicare/Medicaid/Health Insurance?

Accepted Answer

No, neither unit are a covered expense under medical plans.  Purify O3 and Purify O3 Elite are HSA/FSA eligible purchases.

Question 7

Are Purify O3/Purify O3 Elite HSA/FSA eligible purchases?

Accepted Answer

Yes, both are considered a CPAP/BiPAP accessory and is an HSA/FSA eligible purchase.

Question 8

What kinds of equipment can I use with Purify O3/Purify O3 Elite?

Accepted Answer

Purify O3/Purify O3 Elite will disinfect accessories including masks, humidification chambers and tubing as well as reusable medical devices such as Tees, nebulizer masks, etc.  The 22mm connection works with all standard tubing.  A tubing adapter is included for use with heated tubing, if necessary.   Note: Purify O3 and Purify O3 Elite are not recommended to sanitize CPAP/BiPAP Machines or masks with foam components. It is designed to disinfect accessories only.

Question 9

Can I travel with Purify O3/Purify O3 Elite?

Accepted Answer

Yes! Purify O3/Purify O3 Elite are compact and portable for sanitizing at home or on the go. It weighs less than a pound and stores its own convenient sanitizing/travel case.

Question 10

Are replacement parts available?

Accepted Answer

Yes, replacement travel/sanitizing case, USB cable, charging adapter, tubing adapter are available for purchase separately from your Home Care/”PAP” Equipment Provider.

Question 11

What is the warranty for Purify O3/Purify O3 Elite?

Accepted Answer

Purify O3/Purify O3 Elite has a two year warranty that covers manufacturer defects.  Customers are encouraged to register their Purify at: www.respondo2.com/warranty.

Question 12

What kind of masks can I use Purify O3/Purify O3 Elite with?

Accepted Answer

Purify O3 and Purify O3 Elite are designed for use with most face masks in the marketplace today.  Masks with foam or memory foam components are not recommended for use with Purify O3 and Purify O3 Elite.

Question 13

How long does the Purify O3/Purify O3 Elite take to charge?

Accepted Answer

The module will charge from an empty battery to full capacity in just over two hours.

Question 14

How many uses can I get from the Purify O3/Purify O3 Elite before needing to be recharged?

Accepted Answer

Purify O3:  You can expect to get an average of 5 to 6 sanitation cycles on one full battery.
 Purify O3 Elite:  You can expect to get an average of 4 to 5 sanitation cycles on one full battery.

Question 15

Can I use any USB cord or charger to charge the Purify O3/Purify O3 Elite?

Accepted Answer

The Purify O3/Purify O3 Elite both utilize industry common 5V DC, 1 A USB ports and charging cords; however, RRI recommends utilizing only the supplied USB cord and charging adapter for optimal battery life as voltage capacities from other charging plugs can vary.     Please note: the charging cord for Purify O3 and Purify O3 Elite are different and cannot be used interchangeably.  [Purify O3 - USB Micro B,  Purify O3 Elite - USB Type C]

Question 16

Can I use and charge the Purify O3/Purify O3 Elite at the same time?

Accepted Answer

No, it is not recommended to use the Purify O3/Purify O3 Elite units while charging.  The modules should be only used in a sealed container.

Question 17

Can I replace the Purify O3/Purify O3 Elite battery?

Accepted Answer

No, the Purify O3/Purify O3 Elite units utilize an integrated, rechargeable Lithium-Ion battery and cannot be replaced.

Question 18

How long does Purify O3/Purify O3 Elite take to disinfect?

Accepted Answer

The Purify O3 and Purify O3 Elite offer one of the shortest disinfection cycles on the market at just 35 minutes!  However, it is recommended to allow 90 minutes for the residual ozone to dissipate after the sanitation cycle is complete.

Question 19

Are there any replacement filters, bags or solutions required?"

Accepted Answer

No, all you need to get started is included in the Purify O3/Purify O3 Elite kit!  No additional chemicals, replacement sanitation bags, filters or accessories are necessary.  Units utilizing filters and replaceable bags leave open the potential for ozone to leak into the environment if not replaced as directed.

Question 20

Do Purify O3/Purify O3 Elite use a filter?

Accepted Answer

No, Purify O3/Purify O3 Elite do not utilize any filters.  The systems are designed to be airtight to eliminate the opportunity for leakage during the disinfection cycle and does not require venting of any kind.

Question 21

Does Purify O3/Purify O3 Elite use void my PAP machine warranty?

Accepted Answer

Purify O3/Purify O3 Elite are recommended for the disinfection of PAP accessories in the home. Unlike other brands, Purify O3/Purify O3 Elite do NOT connect directly to the PAP unit, therefore the manufacturer’s limited warranty will not be affected when used as directed.

Question 22

Can I use the Purify O3/Purify O3 Elite on my CPAP/BiPAP Mask?

Accepted Answer

Yes, both units can be used to sanitize CPAP/BiPAP Masks. Sanitizing masks with foam components is not recommended.  A tubing connector (included) may be required to connect certain brands of heated tubing.

Question 23

Can I use the Purify O3/Purify O3 Elite on my CPAP/BiPAP Humidification Chamber?

Accepted Answer

Yes, both units can be used to sanitize sleep humidifier chamber. The humidifier chamber must be emptied before disinfection.

Question 24

Can I use the Purify O3/Purify O3 Elite on my CPAP/BiPAP Machine?

Accepted Answer

No, it is not recommended to connect the Purify O3/Purify O3 Elite directly to the CPAP/BiPAP machine.  Please refer to your user manual for the manufacturer's recommended cleaning directions.

Question 25

How do I use Purify O3/Purify O3 Elite?

Accepted Answer

For easy step-by-step instructions: Purify O3:  CLICK HERE or download the instruction manual. Purify O3 Elite: CLICK HERE OR download the instruction manual.

Question 26

Will sanitizing my CPAP/BiPAP Mask help it to last longer?

Accepted Answer

Purify O3/Purify O3 Elite are designed to sanitize your CPAP/BiPAP equipment and supplies, but will not necessarily extend its useful life.

Question 27

Will using Purify O3/Purify O3 Elite require me to replace my PAP accessories more frequently?

Accepted Answer

No, using either unit do not affect the longevity of your sleep supplies. Please follow your sleep supplier’s guidelines for renewal or replacement of your sleep equipment.

Question 28

How often should I use Purify O3/Purify O3 Elite to clean my mask and tubing?

Accepted Answer

Both units may be used daily to sanitize sleep accessories.  Ultimately, how frequently the mask is sanitized is based on user preference and schedule.

Question 29

Does my mask need to be wiped out before using Purify O3/Purify O3 Elite?

Accepted Answer

Yes, wipe the mask and humidification chamber using a damp cloth or CPAP wipe to remove any surface residue prior to using either unit, as per the manufacturer's recommendations.

Question 30

How often should I use Purify O3/Purify O3 Elite to sanitize my  humidification chamber?

Accepted Answer

Weekly cleaning of PAP humidification chambers is recommended. The frequency of disinfection is at the preference of the user.

Question 31

Will Purify O3/Purify O3 Elite discolor my mask?

Accepted Answer

To avoid any discoloration of your mask, be sure to wipe your mask with a clean cloth or  wipe, prior to sanitizing it. The oils from your skin or cosmetics may cause discoloration of the mask when exposed to ozone.  Masks with memory foam inserts are not recommended for use with  ozone disinfection.

Question 32

Why do the Purify O3/Purify O3 Elite have to be in a zippered case during use?

Accepted Answer

Due to the nature of ozone and its short half-life, its effectivity as a sanitizer is increased when the balance of ozone is greater than available oxygen.  Therefore, the smaller container enables this to occur more quickly for effective disinfection.  Use in an open container or room would allow the ozone to dissipate rather than reach concentrated levels around the mask or machine for disinfection.  Ozone should not be breathed or ingested.

Question 33

I'd like to use a different container than the supplied case, what kind should I use?"

Accepted Answer

A sealed container is required for use when sanitizing the humidification chamber and mask – a plastic storage bin with latching lid under 12 quarts in size is an economical option found at many retailers.

Question 34

I notice a slight odor after using Purify O3/Purify O3 Elite, what is it?"

Accepted Answer

Ozone has a distinct scent – some sensitive individuals may be able to smell the ozone after its use.  It is recommended to run the PAP machine for 20 seconds prior to use to help this odor dissipate, or to run the disinfection cycle at the beginning of the day to allow for additional time for the residual odor to dissipate before normal use.

Question 35

The light on the Purify O3 is red, what does that mean?"

Accepted Answer

The red light indicates the unit is charging.  When fully charged and ready for use, the light will change to green.

Question 36

There are no lights showing on my Purify O3 Elite. What does that mean?

Accepted Answer

The battery indicator lights indicates the amount of battery life remaining.  When fully charged and ready for use, all of the light blocks will be illuminated.  During the charging process, these lights will blink until full charge is reached.

Question 37

The light on the Purify O3 is blinking and I hear a buzzing sound, what does that mean?"

Accepted Answer

The battery is low and the unit should be charged soon.  When low battery level is reached, the Purify O3 will alert with a green blinking light and long buzz sound.

Question 38

I cannot get my Purify O3 Elite to turn ON/OFF.

Accepted Answer

The Purify O3 Elite features a touch sensor to turn on/off.  To activate the unit, touch and hold finger on the on/off touch sensor for 3-4 seconds.  To turn the unit off, touch and hold finger to the touch sensor for 5-6 seconds.

Question 39

My Purify O3/Purify O3 Elite did not automatically turn off after the disinfection cycle.

Accepted Answer

To manually turn the units off:   Purify O3:  Push and hold on/off button for 5 seconds   Purify O3 Elite:  Cover the on/off touch sensor with finger for 5-6 seconds

Question 40

Who do I contact regarding a warranty claim?

Accepted Answer

Patients should address all warranty concerns to the Home Care/”PAP” Equipment Provider where the product was purchased.  Providers are encouraged to contact RRI Customer Service directly at 866-333-4030 with warranty questions.

Question 41

What is ozone?

Accepted Answer

Ozone (O3) is both a naturally occurring and man-made unstable gas, also known as “activated oxygen”.  Man-made ozone is formed when an electrical charge is applied to dry, ambient air.  By doing so, the air is broken down into separate molecules and atoms.  When the separated oxygen molecules re-connect with each other, they combine into O3 or ozone.

Question 42

How does ozone disinfection work?

Accepted Answer

The utilization of ozone as a disinfectant is a common practice in hospital disinfection, public water purification, food process and hotel/office housekeeping industries.  The third oxygen atom present in ozone makes it extremely reactive.  As such, ozone will readily attach itself to other molecules, like those found in bacteria and viruses.  When the bacteria/virus binds with ozone, the chemical structure of the virus is altered – in essence the introduction of ozone to these compounds breaks down their cellular walls, eliminating the ability of the bacteria or virus to survive.  This process is called oxidation.

Question 43

How long does ozone last?

Accepted Answer

As soon as ozone is formed by the Purify O3/Purify O3 Elite, it naturally begins to revert back to oxygen.  The residual ozone remaining after the disinfection process will begin to return to oxygen within 30 minutes, and will further dissipate after 90 minutes of rest.

Question 44

Is ozone (activated oxygen) safe?

Accepted Answer

Yes, ozone is safe when utilized properly in a well-ventilated room.  In 2003, the FDA cleared devices using Ozone (activated oxygen) for sanitizing use. The plastic tote or travel/sanitizing case should always be fully zippered shut when using Purify O3/Purify O3 Elite and allowed to sit, undisturbed for 90 minutes after the sanitizing cycle is completed to allow for the residual ozone to dissipate.  Direct exposure to ozone is not recommended, as ozone is a known airway irritant and prolonged exposure can cause damage to the lungs.  Accidental inhalation may lead to minor symptoms including a mild headache, coughing, or burning of eyes in very sensitive individuals.

Question 45

Purify O3/Purify O3 Elite does not turn on after charging.

Accepted Answer

Purify O3:  Ensure the on button is depressed fully for 3 seconds to power on.  If the unit still does not power on, connect the Purify O3 to the charger and plug into an electrical outlet.  Press and hold on button for 3 seconds to power on.  Disconnect from the outlet and use as normal. Purify O3 Elite:  Ensure finger is covering the On/Off touch sensor for 3-5 seconds.  If the unit still does not power on, connect Purify O3 Elite to the charger and plug into an electrical outlet.  Cover On/Off touch sensor with finger for 3-5 seconds to power on.  Disconnect from the outlet and use as normal.

Question 46

My Purify O3/Purify O3 Elite is no longer functioning.

Accepted Answer

The battery may be depleted. Connect the power cord and plug in to an electrical outlet to charge.  Purify O3:  A red indicator light signals a depleted battery. A green indicator (non-blinking) indicates full battery life. Purify O3 Elite:  The white battery indicator lights illuminate to display the amount of charge remaining.  If no lights are illuminated,connect the power cord and plug in to an electrical outlet to charge.

Question 47

Purify O3/Purify O3 Elite does not power off automatically after the disinfection cycle.

Accepted Answer

Purify O3:  Power the sanitizer off by pressing and holding the On/Off button for 3-4 seconds. If symptoms persist, contact your Home Care/”PAP” Equipment Provider for warranty evaluation.   Purify O3 Elite:  Power the sanitizer off by covering the On/Off touch sensor with finger 5-6 seconds. If symptoms persist, contact your Home Care/”PAP” Equipment Provider for warranty evaluation.

Question 48

No ozone is generated.

Accepted Answer

Verify the Purify O3/Purify O3 Elite is fully charged. Connect charger to the unit and plug into electrical outlet. After charging, power module on and confirm fan is working. If fan continues to be inoperable, contact your Home Care/”PAP” Equipment Provider for warranty evaluation.

Question 49

The charging indicator light does not turn on.

Accepted Answer

Check the charger and wire connection. Ensure battery has been charged for at least one hour.

Question 50

The battery is fully charged but Purify O3/Purify O3 Elite module is not working.

Accepted Answer

Contact your Home Care/PAP Equipment Provider for warranty evaluation.

Question 51

The Purify O3/Purify O3 Elite stops running during use after a full charge.

Accepted Answer

Battery may have reached the end of its serviceable life. Charge unit fully and attempt to run a complete sanitizing cycle. If problem persists, and is within the 2 year warranty period, contact your Home Care/”PAP” Equipment Provider for warranty evaluation.  If outside of the warranty period, dispose of the product per electronic recycling guidelines in your area.

Question 52

The disinfection process leaves a slight odor.

Accepted Answer

Before using, run your CPAP/BiPAP machine for 20 seconds to allow any residual odor to flush from the device.  Run the disinfection cycle earlier in the day to allow additional time for the residual odor to dissipate before use.

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